i. You shall provide feedback on the Products and Services purchased by you within 9 (Nine) days from the date of installation or delivery (“Trial Period”) Subject to confirmation and receipt of payment towards purchase of the Product, in case the Product is not compatible, You shall claim for refund within 21 (Twenty One) days from the date of the payment (“Usage Period”). In case there is no feedback within the Trial Period and Usage Period, it shall be deemed as duly accepted by you.
ii. There shall be no refund except when a Product is a Defective Product, and the refund request has been accepted by the Platform or Tally. The refund request shall be processed according to the prescribed laws in force at the time of transaction.
iii. “Defective Products” include:
a) Different version of the Software other than which is stated on the Platform or
b) not suitable for business use or
c) violative of disclaimers mentioned on the Products.
iv. In case You have provided wrong information and due to which wrong Products and Services are provided and You intend to return the same or avail refund, You shall not be eligible to do so.
v. Platform shall be liable to process Your refund, in case the Platform cancels Your order unilaterally after the order is placed.
Refund will be provided in the form of NEFT to Bank Account subject to deduction of certain charges if applicable within a period of 7 (seven) days.
Miscellaneous:
(i) This Return and Refund policy shall be read in conjunction with Terms of Use available on the Platform.
(ii) For any further queries regarding return or refund, please reach out to customer support at info@apexactsoft.com.